FAQs

Shipping and Returns

We offer complimentary shipping on all US domestic purchases over $50. Orders are typically processed and ready for shipment within 1-2 business days. Once shipped, your order should typically arrive between 3-5 business days. 

We currently only ship within the United States. We have partnered with the following international retailers:

CANADA: etiket.ca

MEXICO: olivine.com.mx

EUROPE: museandheroine.com

Questions? Contact us at hello@frenchfarmacie.com.

As with all skincare products, it may take a few weeks for your skin to adapt naturally and for you to see visible results. Please be patient in your skin journey, and contact us at any time if you have questions about your French Farmacie ritual. We do offer free returns or exchanges within 30 days of delivery if you're not fully satisfied. 

To initiate a return, please email hello@frenchfarmacie.com with your order information.

Products

Our products are suitable for various skin types, including sensitive, combination, oily, acne-prone, mature and dehydrated skin. They are noncomedogenic and 3rd-party Clinical Dermatologist tested. French Farmacie products also help protect against a variety of environmental stressors.

A bit of both! Sérum Radiant is an award-winning "face oil meets serum" multitasking oil-based formula lightweight in texture but rich in nutrient-dense, nourishing, moisturizing, regenerating, repairing, and balancing ingredients.

You can use Sérum Radiant as a multitasking serum and moisturizer, but make sure to apply on damp skin to lock in hydration and moisture and give a radiant glow. Alternatively, you can apply it on top of a moisturizer to lock in hydration and moisture. Feel free to experiment with this cult favorite to find what works best for your skin type, climate, and lifestyle.

Sérum Radiant has a woodsy, floral botanical scent that fades after application.

Élixir Exfoliant has a fresh, energizing citrus scent.

We advise that you use within 12 months of opening. Proper storage includes keeping products away from extreme temperatures and out of direct sunlight.

French Farmacie is vegan, cruelty-free and certified by Leaping Bunny. Our products are never tested on animals and do not contain animal-derived ingredients. We consciously curate high-quality ingredients, each chosen with people, planet, and animals in mind.

Learn more about our ingredients.

We've adopted the cosmetic ingredient standards set forth by the European Union and EcoCert.

Our European Union compliant formulas exclude over 1,300 chemicals that are known or suspected to cause bodily harm (e.g. cancer, reproductive harm birth defects or genetic mutation).

We follow the EcoCert sourcing standards:

  • Raw materials must be obtained from renewable, eco-friendly sources and carefully processed
  • The products must be free from GMOs (genetically modified organisms), parabens, phenoxyethanol, nanoparticles, silicone, PEGs, synethetic perfumes or dyes and animal products
  • At least 95% of the total ingredients must stem from natural origin
  • The packaging must be biodegradable or recyclable

Sustainability

Our product ingredients and packaging materials are sourced in an environmentally and socially responsible manner.

No animal-derived ingredients or animal testing. Made in the USA. Learn more about our ingredients.

Packaging leverages recycled glass and our product cartons are made from 100% recycled FSC-certified material. Rinse and recycle the empty glass bottle and recycle the product carton.

We do our best to minimize our waste, water and energy footprint.

More questions? Get in touch — hello@frenchfarmacie.com.