FAQs

Shipping and Returns

We offer complimentary shipping on all US domestic purchases over $50. Orders are typically processed and ready for shipment within 1-2 business days. Once shipped, your order should typically arrive between 3-5 business days. 

We currently only ship within the United States.

Questions? Contact us at hello@frenchfarmacie.com.

As with all skincare, it may take time for your skin to adjust and for visible results to develop. If you have questions at any stage, our team is here to help.

Because products cannot be resold once opened, we encourage you to reach out before purchasing if you have specific questions about which French Farmacie formulas will best complement your routine. Returns are offered only in extenuating circumstances as determined by our team. We reserve the right to limit or decline a return in accordance with our internal policies.

Products

Yes. Each formula is dermatologist-tested by a third party, noncomedogenic, and thoughtfully developed to support dry, oily, combination, sensitive, acne-prone, and mature skin. Our products help defend against environmental stressors that can impact overall skin health.

Please note: French Farmacie products are cosmetic in nature and not intended to diagnose, treat, or cure medical conditions. If you have specific concerns or a diagnosed skin condition, we recommend consulting your dermatologist before use.

We use high-quality, clinically tested ingredients chosen to nourish and enhance the skin without unnecessary irritation.

While our formulas are made with sensitivity in mind, every complexion is unique, so we recommend a patch test before full use, especially for reactive skin.

A bit of both. Sérum Radiant is our award-winning face oil meets serum, a lightweight, oil-based formula rich in nutrient-dense ingredients that nourish, moisturize, regenerate, and balance the skin.

Use it as a multitasking serum and moisturizer by applying to damp skin to lock in hydration and enhance your natural glow. Or layer it over your moisturizer to seal in moisture and add luminosity.

Experiment to find what works best for your skin type, climate, and routine.

Sérum Radiant has a natural, woodsy, floral botanical scent that fades after application. No artificial fragrance.

Élixir Exfoliant has a natural, fresh, energizing citrus scent. No artificial fragrance.

No, both products are fragrance-free.

We advise that you use within 12 months of opening. Proper storage includes keeping products away from extreme temperatures and out of direct sunlight

Sustainability

  • Our product ingredients and packaging materials are sourced in an environmentally and socially responsible manner. We do our best to minimize our waste, water, and energy footprint. Learn more about our ingredients.

  • We're Leaping Bunny Certified: We never test on animals, and all of our products are 100% cruelty-free.

  • Packaging leverages recycled glass, and our product cartons are made from recycled FSC-certified material. Rinse and recycle the empty glass bottle, and recycle the product carton.

More questions? Get in touch — hello@frenchfarmacie.com.