FAQs

Shipping and Returns

We offer complimentary shipping on all US domestic purchases over $50. Orders are typically processed and ready for shipment within 1-2 business days. Once shipped, your order should typically arrive between 3-5 business days. 

We currently only ship within the United States. We have partnered with the following international retailers:

CANADA: etiket.ca

EUROPE: museandheroine.com

Questions? Contact us at hello@frenchfarmacie.com.

As with all skincare products, it may take a few weeks for your skin to adapt naturally and for you to see visible results. Please be patient in your skin journey, and contact us at any time if you have questions about your French Farmacie ritual. We do offer free returns or exchanges within 30 days of delivery if you're not fully satisfied. 

To initiate a return, please email hello@frenchfarmacie.com with your order information.

Products

French Farmacie products are thoughtfully formulated to support a wide range of skin types—including dry, oily, combination, sensitive, acne-prone, and mature skin. Each formula is noncomedogenic, dermatologist-tested by a third party, and designed to help protect against environmental stressors that can impact skin health.

We use gentle, high-quality ingredients that nourish and enhance the skin without unnecessary irritation. While our formulas are made with sensitivity in mind, every complexion is unique. Factors like environment, lifestyle, and individual skin biology can affect how your skin responds. For this reason, we always recommend performing a patch test prior to full use, especially if you have sensitive or reactive skin.

Please note: French Farmacie products are cosmetic in nature and not intended to diagnose, treat, or cure medical conditions. If you have specific skin concerns or a diagnosed condition, we encourage speaking with your doctor or dermatologist before use.

A bit of both! Sérum Radiant is an award-winning "face oil meets serum" multitasking oil-based formula lightweight in texture but rich in nutrient-dense, nourishing, moisturizing, regenerating, repairing, and balancing ingredients.

You can use Sérum Radiant as a multitasking serum and moisturizer, but make sure to apply on damp skin to lock in hydration and moisture and give a radiant glow. Alternatively, you can apply it on top of a moisturizer to lock in hydration and moisture. Feel free to experiment with this cult favorite to find what works best for your skin type, climate, and lifestyle.

Sérum Radiant has a woodsy, floral botanical scent that fades after application.

Élixir Exfoliant has a fresh, energizing citrus scent.

We advise that you use within 12 months of opening. Proper storage includes keeping products away from extreme temperatures and out of direct sunlight.

Sustainability

Our product ingredients and packaging materials are sourced in an environmentally and socially responsible manner. We do our best to minimize our waste, water and energy footprint.

Learn more about our ingredients.

We're Leaping Bunny Certified: We never test on animals, and all of our products are 100% cruelty-free.

Packaging leverages recycled glass and our product cartons are made from recycled FSC-certified material. Rinse and recycle the empty glass bottle and recycle the product carton.

More questions? Get in touch — hello@frenchfarmacie.com.